Questions


How much is shipping at your boutique? TOP

Shipping:
Happy Birthday Couture offers a flat rate shipping of $10.00 on ALL orders! We do have 2 day Fed Ex and 1 Day Fed Ex Options available at checkout.  (DIY products*Do It Yourself* digital items –there is no charge for shipping). We are currently shipping all of our products via USPS, and FedEx, whichever is the fastest and most economical.

Can I place my order by phone? TOP

We do not offer phone orders at this time. We are a business operated by stay at home mom's. To keep our product cost low and shipping fast, we ask that you please order via our website. This is the most convenient method for us. If you have any questions, please email us.

Business Hours (PST)
Monday - Friday
9:00am - 4:00pm

When will I receive my order? TOP

Delivery Time:  USPS ~ 7-9 Shipping Business Days (Not Including Post Office Holidays or Weekends)

Orders placed on a:
Monday should arrive within 9  Business days from your original order date.

Tuesday should arrive within 9  Business days from your original order date.

Wednesday should arrive within 9  Business days from your original order date.

Thursday should arrive within 9  Business days from your original order date.

Friday before 1:00pm PST should arrive within Business 9 days from your original order date, otherwise orders after 1:00 will be 14 business days from Monday.

Saturday should arrive within 9 Business days starting from the Monday after your order date.

Sunday should arrive within 9 Business days starting from the Monday after your order date.

Do you offer rush shipping? TOP

2nd Day Shipping ~ Fed Ex (does not include weekends or holidays):We offer this option for orders that do not need sets overnight, but still quickly.


***PLEASE NOTE THAT Thursday - Sunday include weekends and will take 2 BUSINESS days, not just 2 days.***

FEDEX Tutu Orders placed on a:
Monday before 1:00 PST will ship on Monday and will arrive no later than Wednesday.

Tuesday before 1:00 PST will ship on Tuesday and will arrive no later than Thursday.

Wednesday before 1:00 PST will ship on Wednesday and will arrive no later than Friday.

***Thursday before 12:00 PST will ship on Thursday and should arrive no later than MONDAY.

***Friday before 12:00pm PST ship FRIDAY and will arrive no later than the following Tuesday. (in this case, it is much more cost effective to use the 3-4 day shipping method)

***Saturday will ship on Monday and will arrive no later than Wednesday.

***Sunday will ship on Monday and will arrive no later than Wednesday.

1 BUSINESS DAY ~ Fed Ex (does not include weekends or holidays)


***PLEASE NOTE THAT FRIDAY - SUNDAY include weekends and will take 1 BUSINESS day to arrive, not just 1 day.***

FEDEX Tutu Orders placed on a:
Monday before 1:00 PST will ship on Monday and will arrive Tuesday.

Tuesday before 1:00 PST will ship on Tuesday and will arrive Wednesday.

Wednesday before 1:00 PST will ship on Wednesday and will Thursday.

Thursday before 1:00 PST will ship on Thursday and will arrive Friday.

***Friday before 12:00pm PST ship FRIDAY and should arrive Monday.*

***Saturday will ship on Monday and should arrive no later than Tuesday.

***Sunday will ship on Monday and should arrive no later than Tuesday.

**FedEx unfortunately, does not deliver to all locations on Saturdays and does not consider Saturday as a business day. However, unless you notify us and wanted to pay Extra Saturday Shipping Fee; in addition for Next Day Saturday delivery.**

Do you ship Internationally? TOP

*INTERNATIONAL ORDERS - INCLUDING CANADA: $46.00 Additional (Site is set up for US $8.95)Please allow up to 3 weeks for your set to arrive.  You MUST select international shipping at checkout in order for your order to be processed.  International shipping is and additional $46.00

Very often orders do get held up in customs and we have no control over this.  We do ship international orders within 1 business day and then ship with the US post office.  This is the most economical way to ship, but often orders can take 3 weeks to arrive even though we do use the 3-5 day express service.  Most international orders do not arrive in under 3 weeks and we just have no control over this.  We can use FedEx or UPS, but please note that these shipping companies often charge $65 and up for their service and have not found a more cost effective way to ship international packages.

 

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